2023 ASQA Provider and Course Owner Survey Results: A Deep Dive for RTOs

You’re steering your RTO through the ever-evolving landscape of VET regulation. Suddenly, the spotlight lands on you. The Australian Skills Quality Authority (ASQA) just dropped their 2023 Provider and Course Owner Survey Results – a treasure trove of insights into how the industry, including your peers and course owners, perceive ASQA’s performance and regulatory approach.

Within these results lies a roadmap to your RTO’s future success. This isn’t just ASQA’s opinion – it’s the collective voice of your peers, course owners, and the industry at large. Conducted by ORIMA Research in 2023, the survey specifically targeted:

ASQA’s Strategic Objectives and Performance Measures

Remember that corporate plan you received last year? The one outlining ASQA’s key goals for 2022-23? Well, this survey directly taps into how effectively they’re achieving those objectives, providing insight into their regulatory priorities and areas of focus.

Key indicators from the 2022 survey

Remember those questions about self-assurance, ASQA’s resources, and your overall impression? They’re back, offering a chance to see how things have evolved (or haven’t) in a year.

Provider and course owner risk perceptions

What keeps your colleagues and partners up at night when it comes to VET regulation? Understanding their concerns can help you anticipate potential challenges and proactively navigate them.

In short, this survey isn’t just a report card for ASQA – it’s a comprehensive reflection of the current VET landscape, offering you invaluable insights into the road ahead.

Who responded to the 2023 ASQA Provider and Course Owner Survey?

Now, let’s unveil the faces behind the voices. Over 3,950 providers and course owners across Australia were invited to participate, and an impressive 1,438 raised their hands. This 36% response rate reflects a strong industry voice within ASQA’s ear, ensuring a robust and representative sample. So, who exactly chimed in?

RTOs of all shapes and sizes

From your neighbourhood boutique training provider to national heavyweights, the survey captured a diverse cross-section of the VET landscape. This ensures that the results aren’t skewed towards any particular segment, offering a truly holistic view of industry sentiment.

 Course owners across disciplines

Whether you specialise in healthcare, engineering, or creative arts, your fellow course developers made their voices heard. This rich tapestry of perspectives ensures that the survey findings cover the full spectrum of VET provision, making them relevant to everyone in the field.

What ASQA found out during the 2023 ASQA Provider and Course Owner Survey?

The 2023 ASQA survey results resonate with a harmonious tune of progress. In almost all areas, ratings of ASQA’s performance in 2022-23 either held steady or climbed – a testament to their dedication to continuous improvement. Let’s dive into the specific melodies of this positive chorus:

A Flourishing Culture of Self-Assurance

• 81% of you believe ASQA’s approach fosters self-assurance and continuous improvement, a 5% jump from last year! This reinforces their commitment to empowering you to take ownership of quality within your RTOs.
• 78% find ASQA’s tools and practices supportive of self-assurance efforts, demonstrating the tangible resources they provide to guide you on your journey.
• 78% appreciate the insights ASQA offers on risks and successful risk management strategies, further equipping you to anticipate and navigate potential challenges.

 Transparency and Accountability in Harmony

• 64% of you agree ASQA’s regulatory approach is transparent and accountable, a 4% climb. This signifies their dedication to keeping you informed and engaged in the regulatory process.
• The continued 73% agreement that ASQA acts as a constructive and respectful partner further underscores their commitment to collaborating with you towards shared goals.

 The Value of ASQA’s Support

• 67% believe ASQA adds value and continuously improves a 1% increase. This reflects their commitment to evolving their practices to better serve your needs.
• The significant majority (76%) utilise ASQA’s education and information products, with 77% finding them valuable or highly valuable. This demonstrates the practical support they offer to enhance your compliance and overall performance.
• The impressive 89% who used ASQA resources for self-assurance and continuous improvement shows their commitment to leveraging every available tool for excellence.

While transparency and accountability remain the areas with the most room for growth, the survey reveals a clear upward trend. ASQA’s dedication to listening to your feedback and implementing improvements is evident, and its revised Service Charter further signifies their commitment to open communication and collaboration.

ASQA’s Course of Action after the 2023 ASQA Provider and Course Owner Survey?

The 2023 survey wasn’t just a scorecard – it was a roadmap for progress. ASQA is actively translating your feedback into tangible actions, guided by two key areas of improvement:

Empowering Self-Assurance

With “continuous improvement through self-assurance” topping the survey’s positive trends, ASQA is doubling down on empowering RTOs to take ownership of quality. Their efforts, like the shared self-assurance model and increased stakeholder engagement, are resonating, and they’ll continue to build on this momentum:

• Enhanced application processes: Streamlined procedures and clearer expectations await applicants and existing RTOs, simplifying compliance and paving the way for continuous improvement.
• Risk-based collaboration: Working with you, ASQA will identify and address emerging risks specific to your sector and individual RTOs. Their data-driven approach ensures proportionate responses, focusing resources where they matter most.
• Investing in quality excellence: Collaboration with DEWR and stakeholders will bolster the sector’s capacity for continuous improvement. Additionally, the development of self-assessment tools under revised RTO standards will empower you to take the driver’s seat on your quality journey.

 Strengthening Transparency and Accountability

While transparency and accountability are areas for continued focus, ASQA is committed to bridging the gap:

• Data analysis unveiled: The raw data from this year’s survey on specific risks is being scrutinised for deeper insights. Stay tuned for future reports shedding light on these critical areas.
• Open communication: You can follow ASQA’s progress against its Strategic Objectives on their website – a testament to their dedication to keeping you informed and involved.

What should RTOs do in the 2023 ASQA Provider and Course Owner Survey?

The 2023 ASQA survey wasn’t just about ASQA – it was about our collective future. As RTO leaders, let’s actively participate in this shared journey:

• Utilise ASQA’s resources: Embrace their education materials, self-assessment tools, and risk management insights to empower your own continuous improvement initiatives.
• Engage in open communication: Provide feedback, participate in consultations, and collaborate with ASQA to shape a future were transparency and accountability reign supreme.
• Champion self-assurance: Take ownership of your RTO’s quality. Use the tools and frameworks provided by ASQA to drive continual improvement within your organisation.

Conclusion

The 2023 ASQA survey results resonate like a harmonious symphony, where RTO voices blend with ASQA’s commitment to continuous improvement. We’ve seen evidence of a thriving culture of self-assurance, growing transparency, and a shared dedication to quality education. ASQA is actively translating your feedback into tangible actions, from streamlined application processes to risk-based collaboration and investment in sector capacity.

As RTO leaders, we have the power to amplify its impact. Let’s actively engage with ASQA, utilise their resources, and champion self-assurance within our organisations. Together, we can build a future where VET thrives under a transparent and supportive regulatory framework.

Remember, the music of quality education is played in unison. Take up your instrument, RTO leaders, and join the orchestra of continuous improvement. The future of VET awaits, and we have the power to compose a symphony of excellence.

Want more guidance in understanding the 2023 ASQA Provider and Course Owner Survey?

You can contact the VET Advisory Group. We offer end-to-end solutions to RTOs. We assist, provide consultation and aid in the RTO operations. For more information contact us here.

Frequently Asked Questions

What is the scope of responsibility of the ASQA?

ASQA regulates VET qualifications training providers and courses for both Australian and Overseas Australian courses. It is about 90% the Australian vocational education.

 Who is the governing body responsible for accrediting courses?

ASQA is responsible for accrediting courses in Australia.

 What is the difference between a qualification and an accredited course?

Qualifications are training packages that are a group of courses created by the government and approved by the government on the other hand accredited courses are created privately and are approved by the government.

Who approves accredited courses in Australia?

Accredited courses are approved by ASQA (Australian Skills Quality Authority), VRQA (Victorian Registration and Qualifications Authority) and the Western Australian Training Accreditation Council (TAC) approves accredited courses in Australia.

Who does ASQA report to?

ASQA reports to the CISC or COAG Industry and Skills Council and the Australian Parliament. ASQA prepares an annual report for the CISC. The Australian Parliament examines ASQA’s performance at Senate estimates committee hearings three times every year.